Privacy Policy

1. Introduction

VibeShipping ("we," "us," or "our") operates the VibeShipping platform at vibeshipping.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information you provide

• Account information — email address and password when you create an account.
• Profile information — name, company name, and shipping addresses you add to your account.
• Product data — text descriptions, images, specifications, and other content you provide when designing products through our AI chat interface.
• Payment information — billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
• Communications — messages you send to us via email or through the platform.

2.2 Information collected automatically

• Usage data — pages visited, features used, actions taken, timestamps, and referring URLs.
• Device information — browser type, operating system, device identifiers, and screen resolution.
• Log data — IP address, access times, and server logs.
• Cookies & similar technologies — we use cookies and local storage to maintain your session, remember preferences, and analyze usage. See Section 6 for details.

2.3 Information from third parties

• Authentication providers — if you sign in with Google or another OAuth provider, we receive your name, email address, and profile picture as permitted by your account settings.
• Analytics providers — aggregated and pseudonymized analytics data from services we use to improve the platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Create and manage your account.
• Process product designs and communicate with manufacturing suppliers on your behalf.
• Process payments and fulfill orders.
• Send transactional emails (order confirmations, shipping updates, account notifications).
• Respond to your inquiries and provide customer support.
• Analyze usage to improve features, performance, and user experience.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations.

We do not sell your personal information to third parties. We do not use your personal information for automated decision-making or profiling that produces legal effects.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — trusted third parties that help us operate the Service (e.g., hosting, payment processing, analytics, email delivery). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Manufacturing partners — product specifications and shipping addresses shared with vetted suppliers to fulfill your orders. We share only what is necessary for production and delivery.
• Legal requirements — when required by law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
• With your consent — in any other case, we will ask for your explicit consent before sharing your information.

5. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — authentication and database hosting.
• Stripe — payment processing.
• OpenAI — AI-powered product design features.
• Google OAuth — optional sign-in authentication.
• Vercel — application hosting and edge delivery.

Each of these services has its own privacy policy governing the data they process. We encourage you to review their policies.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential cookies — required for authentication, security, and core functionality. These cannot be disabled.
• Analytics cookies — help us understand how the Service is used so we can improve it.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using parts of the Service.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/HTTPS), encryption at rest, secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@vibeshipping.com. We will respond within 30 days.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective date" above. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@vibeshipping.com